Return & Exchange Policy

We want you to love your purchase. If something isn't right, we're here to help.

Last updated: 14 February 2026

7 Day Return Window

Return or exchange within 7 days of delivery for a full refund or exchange.

Easy Exchanges

Wrong size or color? Exchange for a different variant at no extra cost.

Free Return Pickup

We'll arrange a free pickup from your doorstep for eligible returns.

Return Policy

Eligibility for Returns

You may return a product within 7 days of delivery if:

  • The product is unused, unworn, and in its original condition
  • All original tags and labels are intact
  • The product is in its original packaging
  • You have the original invoice or order confirmation
Returnable Items
  • Clothing (unworn, with tags)
  • Accessories (unused, in original packaging)
  • Footwear (unworn, in original box)
  • Bags (unused, with tags)
  • Defective or damaged items
  • Wrong item received
Non-Returnable Items
  • Innerwear and lingerie
  • Swimwear
  • Customized or personalized items
  • Items marked as "Final Sale"
  • Gift cards
  • Items damaged due to misuse

Exchange Policy

We offer hassle-free exchanges for size or color variants within 7 days of delivery. Exchanges are subject to availability of the requested variant.

How Exchange Works
1

Request exchange from your order page

2

Select the new size/color

3

We'll pick up the original item

4

Receive your new item

Note: If the requested variant is out of stock, you can choose a different product of similar value or opt for a refund instead.

Refund Process

Once we receive and inspect your returned item, we will process your refund:

Payment MethodRefund TimelineRefund To
Credit/Debit Card5-7 business daysOriginal card
UPI/Net Banking3-5 business daysOriginal payment source
Wallet1-2 business daysWallet balance
Cash on Delivery5-7 business daysBank account (NEFT)

* Refund timelines start after the returned item is received and inspected at our warehouse. Bank processing times may vary.

Frequently Asked Questions

Log in to your account, go to "My Orders", select the order containing the item you want to return or exchange, and click "Request Return" or "Request Exchange". Follow the on-screen instructions to complete your request.

If you received a defective or wrong item, please initiate a return request immediately. We will arrange a free pickup and send you the correct item or process a full refund. Please include photos of the defect or wrong item in your request.

Yes, items purchased during sales can be returned within the standard 7-day window, unless marked as "Final Sale". The refund will be for the sale price you paid, not the original MRP.

While we prefer items to be returned in original packaging, we understand this isn't always possible. Please ensure the item is properly packed to prevent damage during transit. Returns without original packaging may be subject to a small deduction.

Yes, you can cancel a return or exchange request before the pickup is scheduled. Once the item has been picked up, the request cannot be cancelled. Go to your order details and click "Cancel Return/Exchange Request".

If you haven't received your refund within the expected timeline, please check your bank statement first. If it's still not showing, contact our customer support with your order number and return request details. We'll investigate and resolve the issue promptly.

Need Help?

If you have any questions about our return and exchange policy, or need assistance with a return or exchange, our customer support team is here to help.

Email Us
support@morfo.com
Call Us
+91 123 456 7890
Contact Form
Send a Message

Ready to initiate a return or exchange?

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